During your cruise, you will meet staff throughout the ship who provide you with excellent service. They are supported by just as many staff and crew who work hard behind the scenes to ensure you enjoy every moment on board.
For your convenience, MSC Cruises will automatically add a daily Hotel Service Charge to your shipboard account, based on your chosen itinerary and the number of days for which the services are actually provided. The Hotel Service charge serves to ensure we maintain the highest quality standards of service to our guests.
The daily amounts below have been calculated with this in mind and cannot be modified. However, should you wish to remove any of the daily Hotel Service Charges in the unlikely event that you do not receive satisfactory service, you may do so by contacting the Guest Relations Manager on board.
The auto-gratuity varies by destination and onboard currency. The amounts are as follows:
- South Africa cruises, grand voyages, Caribbean and South America cruises, and eastbound grand voyages: US$14.50 per person, per night (12 and over), and $7.25 per person, per night (2 and over).
- Europe (Mediterranean, Canaries and Northern Europe) cruises: 12 EUR per person, per night (12 and over), and 6 EUR per person, per night (2 and over)
MSC Cruises does not recommend tipping individual members of staff. A 15% service charge will be added to all spa services purchased onboard and paid at the end of the cruise on your final bill.