Holland America Line takes great pride in providing exceptional service throughout your cruise, and this extends to all members of our hardworking crew, from your friendly dining room wait staff to the unseen galley and laundry teams. To ensure that all crew members are recognized and rewarded for their efforts, a daily Hotel Service Charge is automatically added to each guest's shipboard account.
The daily Hotel Service Charge is $16.00 per guest per day for non-suite stateroom guests and $17.50 per guest per day for suite guests, although these charges are subject to change without prior notice.
Should you find that our service falls short of or exceeds your expectations, you are free to adjust this amount at the end of each segment and/or voyage. Please note that the Hotel Service Charge represents an important part of our crew members' compensation.
Additionally, a 15% Bar Service Charge is automatically applied to bar charges and Dining Room wine purchases. When visiting terminals, airports, ports of call, or participating in shore excursions, we suggest that you extend gratuities according to local customs.