WHAT HAPPENS IF MY TRIP IS DELAYED OR CANCELLED?
If you purchased a CSA Travel Protection plan it can provide reimbursement for unused, non-refundable, pre-paid trip costs if you are prevented from taking your trip due to a covered reason or if your trip is interrupted due to a covered reason. If your trip is interrupted, the plan can also provide reimbursement for the additional transportation cost to return home or rejoin your group.
The plan can also provide coverage for other reasonable, additional expenses incurred such as accommodations, meals and local transportation if you are delayed due to a covered reason for 6 hours or more during your trip.
WHAT IF I NEED TO MOVE MY TRIP TO ANOTHER DATE?
If you have to change your trip dates after the 10-day free look, you can transfer the existing plan by calling CSA at (800) 834-8438. You can transfer your plan to another trip as long as that trip falls within 18 months of the original policy purchase date and you haven’t filed a claim.
WHAT HAPPENS IF I GET LAID OFF FROM MY JOB?
If the job loss is due to an involuntary termination of employment or layoff, occurs 14 days or more after your coverage has taken effect and takes place after continuous employment with the same employer for 1 year or more, the insurance plan can provide coverage for your trip cost if you cancel. Note that this benefit is not available to temporary employees, independent contractors or self-employed persons.
WHAT SHOULD I DO IF I HAVE TO CANCEL MY TRIP?
First, notify us or your travel supplier that you are canceling.
Then obtain the appropriate claim forms either by calling CSA Travel Protection toll-free at (800) 541-3522 or by visiting them online at www.csaclaims.com.
For all insurance-related topics please note plan information is described on a general basis. Certain conditions and exclusions apply. Please see a sample
Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as CSA Travel Protection and Insurance Services. Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker. This notice provides general information on CSA’s products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern.
Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.