Azamara’s Updated Payment Policy
North America Travel Advisors Only (United States and Canada)
Azamara Cruises is updating its current payment & cancellation policy to align more closely with industry standards, providing clear guidelines for guests and offering earlier commission opportunities for travel advisors. The new policy, effective for bookings created on or after December 18, 2024, includes structured cancellation intervals and new payment policy as noted below. These changes underscore Azamara’s commitment to transparency and support for travelers and travel partners.
Cruises, Land Programs, Cruisetours (Alaska), and Hotel Cancellation Charges
Please note: Cancellation charges are calculated per person based on double occupancy. If your country is not listed in the grid below, please contact your local office or travel partner for applicable policies.
CANCELLATION POLICY FEES FOR ALL BOOKINGS MADE ON OR AFTER DECEMBER 18, 2024
|
DAYS TO DEPARTURE |
US, CANADA, LATIN AMERICA, & CARIBBEAN |
MEXICO |
BRAZIL |
|
Currency |
USD |
MXN |
BRL |
|
150+ |
$150 |
3000 |
- |
|
121 - 150 |
25% |
25% |
- |
|
91 - 120 |
50% |
50% |
15% |
|
61 - 90 |
75% |
75% |
50% |
|
31 - 60 |
100% |
100% |
75% |
|
0 - 30 |
|
|
100% |
CANCELLATION POLICY FEES FOR ALL BOOKINGS MADE BEFORE DECEMBER 18, 2024
|
DAYS TO DEPARTURE |
US, CANADA, LATIN AMERICA, & CARIBBEAN |
MEXICO |
BRAZIL |
|
Before 121 |
$75 |
300 MXN |
- |
|
120 - 91 |
25% |
15% |
15% |
|
90 - 61 |
50% |
50% |
50% |
|
60 - 31 |
75% |
75% |
75% |
|
30 - 0 |
100% |
100% |
100% |
Key Policy Updates
1. Updated Cancellation Policy: o 150+ days before sailing: $150 per person non-refundable Administration Fee.
o 150–121 days before sailing: 25% of the cruise fare is non-refundable.
o 120–91 days before sailing: 50% of the cruise fare is non-refundable.
o 90–61 days before sailing: 75% of the cruise fare is non-refundable.
o 60 days or less before sailing: 100% of the cruise fare is non-refundable.
2. Changes in Payment Schedule:
o Final payment is now due 150 days prior to sailing.
o Administration Fee: A non-refundable $150 per person fee applies if the booking is canceled 150+ days before sailing.
3. Commission Benefits for Travel Advisors:
o Earlier Commission Protection: 100% of commission is protected 60 days before sailing (previously 30 days).
o Full Commission Paid at 150 Days: Full commission is payable as early as 150 days prior to sailing or upon final payment, an improvement from the previous 120-day standard.
REFUND POLICY
Refunds will be made directly to your credit card if you booked through Azamara, or to your travel professional if that’s how you made and paid for your reservation. Azamara is not responsible for any refunds that your travel professional fails to reimburse. Some travel professionals impose their own charges in connection with a voyage, including a flat service fee or a value-added charge for additional amenities or services. Charges or fees imposed by your travel professional will not be included in a refund from Azamara.