Please click here if your cruise was canceled by the cruise line due to COVID-19
Cancellation fees apply to the entire cruise booking, including cruise fare, air add-ons, ground transfers, pre-cruise and post-cruise hotel and tour packages. Guests who cancel within the dates shown below for any reason, including medical or family reasons, are subject to the following per-person cancellation fees:
Grand World; Grand Voyages; any Segment of a Grand World or Grand Voyage; 28+ day Hawaii, Tahiti & Marquesas; Incan Empires (including segments); Amazon Explorer; 30+ day Europe Transatlantic or any segment of a 30+ day Europe Transatlantic sailing; Africa Explorer and Far East Explorer; Tales of the South Pacific; Voyage of the Americas
120–91 days before commencing travel: an amount equal to deposit requirement;
90–76 days before commencing travel: 60% of gross fare;
75 days or less before commencing travel: 100% of gross fare.
All Holiday; Australia/New Zealand; South Pacific; Asia; South America and Antarctica sailings; Inca Discovery; EXC In-Depth
90–64 days before commencing travel: an amount equal to deposit requirement;
63–43 days before commencing travel: 50% of gross fare;
42–22 days before commencing travel: 75% of gross fare.
21 days or less before commencing travel: 100% of gross fare.
Caribbean; Panama Canal; Mexico; Canada & New England; Pacific Coastal; Pacific Northwest; Alaska and Alaska Land+Sea Journeys; Europe (except 30+ day Transatlantic and segments of 30+ day Transatlantic) and 27-day or less Hawaii sailings
75–57 days before commencing travel: an amount equal to deposit requirement;
56–29 days before commencing travel: 50% of gross fare;
28–16 days before commencing travel: 75% of gross fare;
15 days or less before commencing travel: 100% of gross fare.
Effective with Summer 2020 voyages, the revised policy is as follows:
Grand World; Grand Voyages; any Segment of a Grand World or Grand Voyage; 28+ day Hawaii, Tahiti & Marquesas; Incan Empires (including segments); Amazon Explorer; 30+ day Transatlantic Voyages and any segment of a 30+ Day Transatlantic:
120–91 days before commencing travel: an amount equal to deposit requirement;
90–76 days before commencing travel: 60% of gross fare;
75 days or less before commencing travel: 100% of gross fare.
All other voyages 7 nights or longer:
90–64 days before commencing travel: an amount equal to deposit requirement;
63–43 days before commencing travel: 50% of gross fare;
42-22 days before commencing travel: 75% of gross fare;
21 days or less before commencing travel: 100% of gross fare.
Voyages up to 6 nights:
75–57 days before commencing travel: an amount equal to deposit requirement;
56–29 days before commencing travel: 50% of gross fare;
28-16 days before commencing travel: 75% of gross fare;
15 days or less before commencing travel: 100% of gross fare.
Cancellation policy exception: If you have purchased a specially priced promotion that is 100% non-refundable from the point of payment, you are not entitled to any refund, payment, compensation or credit whatsoever of your gross fare if you cancel your booking.
Given that the resale of cancelled space will likely result in a lost opportunity to sell other space, these fees are due regardless of resale. Fees incurred as a result of cancellation cannot be applied to future bookings. Travel professionals may impose their own cancellation fees. Agency fees of any nature are a matter to be decided on solely by the agency and guests.
Name changes require the prior approval of Holland America Line and may not always be possible. Cruise contracts are nontransferable. Name changes and departure date changes are considered reservation cancellations and are subject to cancellation fees.
Cancellation Policies are subject to change at any time by the cruise line without prior notice.