You may cancel your confirmed booking at any time before departure. Should you need to do so, the party leader (who must be at least 18 - for itineraries that begin or end in North America or China or include ports of call in North America or China the minimum age requirement is 21 years) must immediately telephone us on 0800 0310 2121 during normal working hours. If an individual Guest wishes to cancel their place on the booking (but not the entire booking), that person must telephone us on 0800 0310 2121 during normal working hours. Alternatively, you may notify the travel agent through whom you made your booking of your cancellation. Cancellation charges (as set out below) will apply. In calculating these charges, we have taken account of the period before departure the cancellation is notified to us, expected costs savings arising as a result of your cancellation and the likely generation of income from other bookings made with us which utilise the cancelled services.
Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling excluding taxes, fees, amendment charges and the cost of any Restricted Air flight(s). Amendment charges are not refundable in the event of the person(s) to whom they apply cancelling. Providing we are notified of the cancellation prior to departure, government and port taxes will be refunded where paid. If you book and cancel back to back cruises, cancellation charges as shown below will be payable in respect of each cruise.
All categories (except Cruise Tours as set out below):
|
Period before departure notification of cancellation received by us |
Cancellation charge per person cancelling* |
|
up until 29 days |
20% |
|
28 - 15 days |
50% |
|
14 - 8 days |
75% |
|
7 days and less++ |
95% |
In case of Cruise Tours packages are confirmed, following cancellation charges will apply:
|
Period before departure notification of cancellation received by us |
Cancellation charge per person cancelling* |
|
up until 29 days |
20% |
|
28 days and less++ |
95% |
* Applies to 1st to 8th person, children and infants
+ Also applicable where the Guest fails to turn up for their holiday without any prior notification to us.
NCL will in addition be entitled to levy the relevant cancellation charges applicable to any flights. Unless otherwise advised at the time of booking, cancellation of a Restricted Air flight at any time will incur a cancellation charge equivalent to the full cost of the flight.
The applicable cancellation charge for Restricted Air flights will be confirmed at time of booking.