For any cruise/land booking, whether under deposit, partially paid, or paid in full and air-inclusive packages paid in full, the following travel agent- or guest-requested situations are considered cancellations and penalties will apply as noted below: changes to departure date; substitutions of itinerary; substitution of another person for original booked guest(s); or changing to a promotional fare. All cancellations must be in writing. For all air-inclusive packages cancelled after issuance of an airline ticket, the air portion of the refund, if any, will be processed only after the return of airline ticket. The following cancellation charges will be assessed for all written cancellations received prior to departure up to the scheduled time of departure.
Cruise Tours (other than Grand & World Cruise Voyage)
| Days Prior to Departure | Cancellation Charge Per Guest |
| Booking - 120 Days | $100 |
| 119 - 90 Days | 20% of full fare |
| 89 - 70 Days | 35% of full fare |
| 69 - 50 Days | 50% of full fare |
| 49 - 30 Days | 75% of full fare |
| 29 - 0 Days | No refund |
Cruise Tours more than 35 days (Grand and World Cruise Voyages)
| Days Prior to Departure | Cancellation Charge Per Guest |
| Booking - 180 Days | $1,000 per person |
| 179 - 150 Days | 20% of full fare |
| 149 - 120 Days | 40% of full fare |
| 119 - 90 Days | 60% of full fare |
| 89 - 60 Days | 80% of full fare |
| 59 - 0 Days | No refund |
Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking.